Returns

You have 30 days from the day you receive the product to return it again.

If you wish to return, please send the package to our address:

123 Maple Street
Toronto, ON M1A 1B2
Canada

Please note that you will bear the cost of the returned shipment.

Packages are not accepted per cash on delivery or without distribution. If a return package is sent to a parcel shop or post office, it will not be picked up and will therefore be sent back to you within 30 days. The return package can then be sent correctly to our address. Since the 30-day right of return offered will then have been exceeded, we must be notified of this before any return is made again.

30-Day Satisfaction Guarantee

Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.

Free Exchanges

You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.

Our team will work with you to coordinate a day and time to simultaneously drop off your new item and pick up your exchange. If the new item costs less than the one you’re exchanging, we’ll refund the difference to your original method of payment. If it costs more, we will charge the difference while setting up the exchange.

Return Packaging

Products must be returned in original packaging. Missing original packaging constitutes a reduction in value.

You must also ensure that the item is securely wrapped when you return it.
Ensure the following:

The supplied packaging must be used as on receipt, so that the item is fixed.
No loose items in the box – as this can cause scratches on the product.

You bear the risk for the package/goods yourself until we receive it.
We encourage you to save the postal receipt as well as any track and trace number in case of freight damage.

Condition Of the Item Upon Return

You are liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics, and way of functioning of the goods.

If the product is damaged in such a way that it is only partially salable again, 50% of the purchase value will be refunded. If the product is damaged to such an extent that it cannot be sold again, the purchase value will not be refunded.

How to Return

When returning, please fill in the return form and place it together with your delivery note or invoice as well as the item(s) you wish to return.

Print our return form
Fill in the general points regarding customer name, order number, email address and order date.
Fill in the product information individually on the returned item(s). Use the comment field if you want to give a detailed explanation.
Pack the item(s) in the original packaging. The package must not be damaged during transport, therefore make sure that there are no loose items in the box.
Attach your delivery note and completed return form.
Download and apply a return label. Pedestal does not offer to pay for return labels, and you must therefore take care of this yourself. Make sure that your return label covers other labels that may already be on the packaging.
Send the item(s) to:
123 Maple Street
Toronto, ON M1A 1B2
Canada
Deliver the package at your parcel shop.
Once we have received your return, we will notify you by email. We give you a refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

Returns FAQs

What is your return policy?

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.