FAQs

Orders

Payments

Shipping

Returns

Account

Gift Cards

Miscellaneous

Orders

Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

Is my payment information secure?

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

Can I pay in installments?

We offer an interest-free installment payment option through our partner, Affirm. Simply choose Affirm as your payment method during checkout.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Shipping

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.

How can I track my order?

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

What are the shipping charges?

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.

What if I'm not home to receive my order?

If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.

Returns

What is your return policy?

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.

How can I initiate a return?

To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

Account

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.

Gift Cards

How can I purchase a gift card?

Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' section, choose the desired amount, and proceed to checkout.

Can gift cards be used with other discount codes?

Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.

Can I refund or exchange a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our gift card terms and conditions at the time of purchase.

Miscellaneous

Do you offer a warranty on your products?

Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the product page for specific warranty details.

Can I order a product that is currently out of stock?

For products out of stock, we offer an 'Email Me When Available' option. You'll receive an email notification as soon as the item is back in stock.

Do you have a physical store?

Yes, we do have physical locations. You can find our store locator on the website, which will provide you with the addresses and hours of our brick-and-mortar locations.

I have a question that is not listed here. How can I contact customer service?

We're here to help! You can reach our customer service team by clicking on the 'Contact Us' link on our website. Our team is ready to assist you with any questions or concerns you may have.